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Wifimedia adheres to the legally determined guarantees, so also outside the factory guarantee. We give a minimum of 2 years guarantee on all our products.
If you have a defective product, the best way to report it is here by clicking on " Submit a request " at the top right of this page.
Wifimedia guarantees that the items to be delivered meet the usual requirements and standards that can be set for them and are free from any defects whatsoever.
Of course, if you have any questions about this, you can contact our helpdesk.
It may happen that a product is defective upon delivery. In that case, you must submit an RMA request as soon as possible, at the latest within 7 days. Only after our approval can the product be returned to us within 11 days (after receipt of the order). You will then receive a replacement product as soon as possible. This shipment is stamped by us, so you do not have to pay anything upon receipt. If you do not report the defect within 7 days upon delivery of the product, the defect will be treated as being under warranty. After receipt, we will test the product for the indicated defect. Wifimedia may charge handling costs if the defect cannot be confirmed.
Before you can return a product, you must have received permission from us. This is done by means of an RMA (Return Material Authorisation) request. To initiate this, you must submit a request here. When submitting the request, you must clearly indicate what kind of product or order it concerns and what the complaint or defect is. The request will then be assessed by an employee. After acceptance, you may then send the product.
It may happen that a product is defective. In that case you can make an RMA request. We will indicate whether the product can be sent to us or directly to the manufacturer. After receipt we will test the product for the indicated defect. Wifimedia can charge handling costs if the defect cannot be confirmed or if the product has been damaged by the user. Depending on the complaint and the product, it can be repaired or exchanged for a replacement or new product. Wifimedia will then return the product, this shipment is franked by us, so you do not have to pay anything upon receipt.
If the product is out of warranty you will receive a quote.
Before you can return a product, you must have received permission from us. This is done by means of an RMA (Return Material Authorisation) request. To initiate this, you must submit a request here. In your request, you must clearly indicate what kind of product or order it concerns and what the complaint or defect is. Your request will be assessed by an employee. After acceptance, you can then send the product.
Wifimedia
Mercatorweg 28
6827 DC Arnhem
Always clearly state your details in the box and add a clear complaint description. We cannot process returns without an RMA number, complaint description and invoice.
If you wish to cancel your order, you can do so by telephone on number 026-8200215. An order can be cancelled free of charge, you help us to do so as soon as possible. If the order has already been sent, you can actively refuse it upon delivery and it will automatically be returned to us.
2 year warranty on the Sonos Ace, Roam, Roam SL, Roam 2, Move and the Move 2.
5 year warranty on Sonos Amp, Arc, Beam (Gen 2), Era 100, Era 300, Five, Port, Ray, Sub (Gen 3), Sub Mini, Stands & Mounts, Sonance In-Ceiling, Sonance In-Wall, Sonance Outdoor.
100 days money back guarantee: It may happen that you want to return the ordered Sonos products to us after receipt. You may do this within 100 days after receiving the order. Wifimedia will then credit the purchase value of products within 10 days if the products and packaging are returned in the same condition as they were upon delivery. Products may be removed from the packaging, but must be returned as new, in undamaged packaging (equal to the original packaging) and complete with all accessories.
It may happen that you have a complaint. Of course we try to prevent that in our service, but it may happen that you are not satisfied and want to file a complaint about this. You can do this via our contact form or via an email to sales@wifimedia.eu. You will receive a response from us within a week.
If a complaint is not resolved to the consumer's satisfaction, they can use ICTWaarborg's mediation scheme by completing the mediation form on www.ictwaarborg.nl. Webshop customers can also submit the dispute via the European online platform (ODR) for dispute resolution. This can be found at http://ec.europa.eu/consumers/odr/.
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